CYS INSIGHTS

A Report by CYS Global Remit – Customer Success Management Team Introduction In the business world, customers are the cornerstone of every successful enterprise. Beyond being a source of revenue, they are the driving force behind a company's growth, resilience, and continuous evolution. Securing a client's business is an important milestone, but earning their trust and loyalty over decades is the true measure of long-term success. At CYS Global Remit , we are honoured to have

A Report by CYS Global Remit Customer Success Management Team As we approach the close of another year, it is an opportune time to reflect on the milestones achieved, challenges overcome, and most importantly, the partnerships that made it all possible. At CYS Global Remit Pte Ltd , our journey throughout the year has been guided by one core principle: putting our customers at the centre of everything we do. A Year Defined by Trust and Collaboration Throughout the year, CYS G

A Report by CYS Global Remit Customer Success Management Team In today's fast-paced fintech and remittance landscape, customers expect accuracy, transparency, and seamless service. At CYS Global Remit , Customer Success is a core philosophy focussed on preventing issues before they escalate and ensuring every transaction is smooth and reassuring. This proactive approach significantly reduces customer dissatisfaction and strengthens long-term trust. 1. Proactive Communication

A Report by CYS Global Remit Customer Success Management Team In the fast-paced remittance industry, companies like CYS Global Remit thrive by fostering strong internal collaboration. Two teams that have become increasingly interconnected—and essential to delivering exceptional service—are Customer Success and Digital Marketing . Whilst each plays a distinct role, their partnership has significantly improved customer experience, strengthened brand credibility, and contribut

A Report by CYS Global Remit Customer Success Management Team Introduction  In the business world, customers form the core of every successful enterprise. They are not only the source of revenue but also the reason a company continues to grow and evolve. Convincing a client to choose your services is already an achievement—but earning their continued trust and loyalty is what truly defines success.  At CYS Global Remit, many of our clients have placed their trust in us for 10

A Report by CYS Global Remit Customer Success Management Team In today’s rapidly changing financial landscape, compliance has evolved from a mere regulatory obligation into a strategic opportunity—and a potential competitive edge. For cross-border businesses and high-net-worth individuals, navigating the complex maze of ever-shifting rules, stringent KYC protocols, and tightening AML standards can seem daunting. But what if compliance could do more than just meet requirements

A Report by CYS Global Remit Customer Success Management Team     For businesses and high-net-worth individuals, cross-border remittance is more than just moving money; it's about trust, speed, and dependability. At CYS GLOBAL REMIT, we know it's not just about offering top-notch products and services. The real magic happens when our Sales, Customer Success, and Support teams come together in a harmonious symphony to create seamless client value.  Uniting Forces for Client Bl

A Report by CYS Global Remit Customer Success Management Team In today's fast-moving business environment, clients expect far more than...

A Report by CYS Global Remit Customer Success Management Team Introduction At CYS Global Remit, we believe that listening to our customers is key to providing better service.  In this edition of Your Voice Drives Our Service , we highlight our Inward and Domestic Transfer (IDT) offering. IDT helps businesses and individuals move funds smoothly within Singapore and abroad, with competitive rates and straightforward processes. It's designed to make cross-border transactions sim