Spotlight on Our Customer Milestones - Khian Thye (Pte) Ltd

A Report by CYS Global Remit – Customer Success Management Team

Introduction

In the business world, customers are the cornerstone of every successful enterprise. Beyond being a source of revenue, they are the driving force behind a company's growth, resilience, and continuous evolution. Securing a client's business is an important milestone, but earning their trust and loyalty over decades is the true measure of long-term success.

At CYS Global Remit, we are honoured to have cultivated partnerships that span more than 40 years, with some relationships extending across two generations. These enduring collaborations reflect our clients' confidence in our reliability, service standards, and unwavering commitment to supporting their evolving business needs.

In this third edition of "Your Voice Drives Our Service," we celebrate these meaningful milestones, recognising our customers' journeys and the long-standing relationships that continue to shape who we are today.

Customer Spotlight: Khian Thye (Pte) Ltd

Delivering quality service and building lasting relationships have always been at the heart of our mission. We are deeply grateful to clients who have remained with us over the decades. 

Recently, we spoke with Mr Jason Koh, Director of Khian Thye (Pte) Ltd, a well-established company with over 20 years of experience in the import and export industry.

Khian Thye began its partnership with CYS Global Remit in the early 2000s, when the business was still managed by Mr Jason's parents. When Mr Jason took over the company, he continued this trusted partnership, carrying forward a relationship built on reliability and mutual respect.

Why Khian Thye Continues to Partner with CYS

When asked why Khian Thye has continued to rely on CYS over the years, Mr Jason highlighted two key reasons:

1. Long-Term Relationship and Trust

"It's a family business for Khian Thye. We've been around for more than 20 years, and since then, we've been working with CYS. That's how we've built trust with each other."

In today's technology-driven financial landscape, many institutions depend heavily on automated systems or frequently changing service personnel, making it difficult to build genuine relationships. At CYS, each client is supported by a dedicated account manager who not only assists with daily transactions but also develops a deep understanding of the client's business, fostering trust, continuity, and long-term partnership.

2. Fuss-Free Processes and Workflow

"I would like them to continue the good work and the good partnership process with us." 

Every CYS customer is assigned a dedicated account manager to ensure a seamless, efficient, and worry-free experience. By carefully managing workflows and cross-border payment processes, we aim to:

• Simplify transactions

• Enhance customer satisfaction

• Support sustainable long-term collaboration

Celebrating Our Customer Milestones

Every milestone achieved by our customers represents a shared journey of growth and success. Over the years, we have had the privilege of supporting businesses through every stage—from their first international transaction to their expansion into new markets.

Khian Thye (Pte) Ltd's 20-year journey with CYS is one of many stories that remind us why we do what we do. Each long-standing client is not just a customer, but a valued partner whose trust strengthens our commitment to service excellence.

At CYS, milestones are not measured by numbers alone; they are defined by relationships built on reliability, consistency, and mutual respect. Whether it is a decade-long partnership or a first successful transfer, every client achievement becomes part of our own success story.

Our Thanks and Ongoing Promise

We extend our sincere appreciation to Mr Jason Koh and the Khian Thye team for sharing their journey and insights with us. Their trust and feedback motivate us to continually improve and deliver greater value.

"Your Voice Drives Our Service" is more than a slogan. It is central to how we operate. We listen, we learn, and we act on our clients' feedback to help them succeed. 

Conclusion Khian Thye's story exemplifies how CYS Global Remit builds enduring partnerships through attentive service, reliability, and genuine care. As we continue to expand and enhance our offerings, customer feedback remains the compass guiding our growth.

For businesses seeking a financial partner that values fair pricing, personalised service, and long-term relationships, CYS Global Remit stands ready to walk alongside you—today, tomorrow, and for decades to come.

We are listening to your voice and committed to serving you better, every step of the way.

Watch the full customer interview here: https://www.youtube.com/watch?v=UGF_qI7SW9g