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How CYS Global Remit Prepares for the Digital Age: A Traditional Player's Transformation

A Report by CYS Global Remit Customer Success Management Team


After 45 years in the cross-border payments industry, CYS Global Remit faces a challenge that's become all too familiar for established financial institutions: how do you evolve from a relationship-driven, legacy operation into a digitally native business without losing the expertise that built your reputation?


This isn't simply about adding a mobile app or updating a website. The transformation requires fundamentally reimagining how a traditional company operates in an era where customers expect instant transparency and seamless digital experiences.


The Shifting Landscape

CYS Global Remit's leadership recognises that customer expectations have permanently shifted. Businesses no longer accept opaque pricing, multi-day settlement times, or the inability to track payments in real-time. The FinTech revolution has reset the baseline for acceptable service.


The company's 45-year foundation provides both advantage and challenge. Deep regulatory expertise and established banking relationships are invaluable assets, but legacy systems create significant transformation hurdles that newer fintech competitors never had to face.


Infrastructure Overhaul

At the core of CYS Global Remit's digital preparation is a comprehensive technology infrastructure overhaul. The Company is replacing ageing core banking systems with cloud-based platforms that enable:


  • Real-time processing 

  • API integrations 

  • Scalable operations


They're developing robust APIs that allow business clients to integrate payment capabilities directly into their ERP systems and accounting software, fundamentally shifting from a service requiring manual interaction to an embedded payment infrastructure partner.


Meeting Digital Natives Where They Are

Recognising the growing demographic of digital-era youngsters and tech-savvy professionals who prefer to manage their own transactions, CYS Global Remit has developed two groundbreaking platforms: CYSMobilePay and CYSGlobalPay.


These platforms cater specifically to users who want to “DIY” their payments rather than going through traditional channels.


CYSMobilePay offers a mobile-first experience with instant transaction initiation, real-time FX rates, and end-to-end payment tracking—all from a smartphone.


CYSGlobalPay provides a comprehensive web-based platform for businesses and individuals seeking greater control, with self-service capabilities, transparent pricing, and automated compliance workflows.


Both platforms represent CYS Global Remit's commitment to meeting customers where they are, offering the autonomy and speed that digital natives demand whilst backed by 45 years of payment expertise.


Redesigning the Customer Experience

Digital transformation extends beyond new platforms to redesigning the entire customer experience. CYS Global Remit is compressing onboarding timelines from days to hours through automated KYC verification and digital document collection whilst maintaining regulatory rigour.


They're building client portals that empower customers to initiate transactions, view historical data, and manage beneficiaries without requiring phone calls. This doesn't eliminate relationship managers but shifts them from transaction processors to strategic advisers for those who still value personalised guidance.


Data-Driven Intelligence

The Company is investing heavily in data analytic capabilities impossible with legacy systems, using transaction history to anticipate customer needs and identify potential compliance issues proactively. Advanced sanctions screening and transaction monitoring maintain thoroughness whilst dramatically reducing processing times.


The Cultural Challenge

Perhaps the most challenging aspect is cultural transformation. CYS Global Remit has built in-house teams of product managers, UX designers, and data analysts, integrating digital natives with veteran payment professionals to create productive tension between innovation and risk management.


Simultaneously, they're upskilling existing teams to ensure 45 years of expertise isn't trapped in analogue processes but enhanced by digital capabilities.


Preserving Strengths Whilst Embracing Innovation

CYS Global Remit's strategy preserves traditional strengths whilst embracing modern capabilities:


  • Digitising compliance workflows whilst maintaining deep regulatory knowledge for complex transactions

  • Using digital tools to enhance rather than replace relationship managers, giving them better data for strategic conversations

  • Leveraging 45 years of banking relationships to offer payment corridors newer FinTech companies haven't developed


A Hybrid Model for the Future

The company is positioning itself as a hybrid provider, combining the trust and expertise of a traditional institution with the speed and transparency of modern FinTechs.


With CYSMobilePay and CYSGlobalPay, they're directly competing in the self-service arena whilst maintaining premium relationship-based services for clients who need them.


For businesses and individuals seeking cross-border payment partners, this represents a compelling alternative to choosing between traditional reliability and fintech innovation.  Instead, they can have both. 

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