What Customers Want in a Cross-Border Payment Company

A Report by CYS Global Remit Customer Success Management Team

Cross-border payments are no longer just a niche service, they’re part of everyday life. From sending money to family overseas to paying international suppliers or shopping on global e-commerce sites, customers expect transfers that are timely, secure, and simple. Yet frustrations persist. Delays, hidden fees, and confusing processes still leave many users stressed. Understanding what truly drives satisfaction—or frustration—is critical for any cross-border payment provider.

What Customers Really Value

Today’s customers want speed, security, and clarity. Nearly 90% say security is their top priority when choosing a cross-border payment provider. They also want transparency, knowing exactly how much they are paying, when their money will arrive, and feeling confident there are no hidden costs.

Convenience matters too. Almost all users prefer familiar local payment methods and clear pricing in their own currency. And guidance is key: over 70% want support in choosing the best way to make transfers, without juggling multiple platforms or confusing instructions. Ultimately, customers are looking for a trusted partner who makes sending money abroad effortless.

What Drives Customer Frustration

Conversely, certain issues can quickly turn users away. Delayed or slow transfers, hidden fees, opaque pricing, inflexible payment methods, and security concerns are the main reasons people abandon a service. Complexity is also a dealbreaker, nobody wants to manage multiple accounts or fill out endless forms just to send money. Providers that fail to simplify the experience risk losing trust before it’s even earned.

How CYS Global Remit Meets and Exceeds Customer Expectations

CYS Global Remit has long embraced a customer-first approach. We continually refine our services to meet evolving expectations while addressing the frustrations that customers frequently face. Every client is supported by a team of two dedicated account managers, so they always have a reliable point of contact, even if one manager is unavailable.

Security and compliance are at the core of every transfer. Our expert compliance team rigorously conducts KYC (Know Your Customer) and CDD (Customer Due Diligence) checks, ensuring every transaction is safe, secure, and fully compliant with international regulations. 

Flexibility is another key advantage. CYS Global Remit actively collaborates with multiple partners, offering an ever-expanding range of payment options. Clients can choose the method that’s most convenient for them, wherever they are in the world.

Transparency is non-negotiable. All charges are fully disclosed upfront, on our website and in the fee schedule provided before account opening, so there are no surprises. Once a deal is confirmed, our rates are final, giving clients complete certainty and control over costs.

By combining dedicated account managers, rigorous compliance, flexible payment options, and clear, guaranteed fees, CYS Global Remit delivers timely, secure, and hassle-free cross-border payments, transforming what is often a stressful process into a seamless, confident experience. 

The Bottom Line

Cross-border payments are no longer just a task, they’re part of how people live, work, and connect globally. Providers that understand what customers want, and actively solve what frustrates them, build trust and loyalty. With CYS Global Remit, customers gain a partner who delivers timely, secure, transparent, and flexible payments, eliminating hidden fees, delays, and unnecessary complexity. CYS Global Remit might not always provide the absolute best rates, but we are always the one that puts customers first. Sending money abroad becomes effortless, reliable, and confidence-inspiring, every single time.