Your Voice Drives Our Service - Spotlight on Inward and Domestic Transfer (IDT)

A Report by CYS Global Remit Customer Success Management Team

Introduction

At CYS Global Remit, we believe that listening to our customers is key to providing better service.  In this edition of Your Voice Shapes Our Service, we highlight our Inward and Domestic Transfer (IDT) offering.

IDT helps businesses and individuals move funds smoothly within Singapore and abroad, with competitive rates and straightforward processes. It's designed to make cross-border transactions simpler, reliable, and efficient—matching the needs of today’s dynamic business environment.

Customer Spotlight: Lexagle’s Experience

Instead of just describing what we do, we prefer to share stories directly from those who use our services. Recently, we spoke with Jimmy, co-founder of Lexagle, a software platform serving clients across Europe and Asia.

Lexagle relies on CYS’s IDT service for both collecting payments and managing their foreign transactions, making their experience a good example of our service in action.

Why Lexagle Chose CYS

When asked why Lexagle chose CYS over other providers, Jimmy pointed out two main reasons:

• Lower Costs

  
  

  "Your pricing is better than what my bank offers. Every transfer saves us money."

  
  

  This reflects a common issue with traditional banks—they often charge high fees without offering much in return. Our transparent, competitive prices help clients save money on every transaction.

  
  

• Quick and Helpful Support

  
  

  "You’re always very responsive. That’s something I don’t get from my bank."

  
  

  In today’s fast-paced business world, quick support isn’t a bonus—it’s essential. Jimmy’s feedback shows that, unlike some banks, we’re there when clients need us—providing prompt assistance that keeps their operations running smoothly.

What Sets CYS Apart

Jimmy’s comments highlight what many of our partners value: honest savings, speed, and a personal touch. In a digital age, we believe maintaining good relationships and understanding individual needs helps build lasting trust.

Supporting Growing Businesses

As companies expand into global markets, they need financial partners that can keep pace with their growth. Our IDT service does more than transfer funds; it offers reliable global connectivity, helping businesses operate confidently across borders.

For companies working across Europe, Asia, and beyond, having a dependable partner means fewer delays and smoother international transactions, freeing them up to focus on their core work.

Thanks and Our Ongoing Promise

We sincerely thank Jimmy and the Lexagle team for sharing their experience. Their feedback helps us improve and adapt our services.

Your Voice Shapes Our Service isn’t just a slogan—it’s a core part of how we operate. We are committed to listening, learning, and finding ways to support our clients’ success.

Conclusion

Lexagle’s story shows how responsive, cost-effective, and reliable financial services can positively impact growth and daily operations. As we expand our offerings, client feedback remains central to our efforts.

For businesses looking for a financial partner that offers fair pricing, attentive service, and genuine support, CYS’s IDT isn’t just another transfer option—it’s a trusted partner for expansion and success.

We’re listening to your voice — and working to serve you better, every step of the way.