Winning the Right Fit: Retaining Talent Who Choose the Office

A Report by CYS Global Remit Human Resource Management Unit

In the ever-evolving landscape of workforce management, Talent Acquisition & Retention remains one of the most vital pillars of long-term business success. As global companies continue to grapple with hybrid and remote working models, a quieter yet equally significant movement is emerging: the renewed appeal of the office-based work environment. For companies like CYS, this presents not a challenge—but an opportunity. 

Office-Based Advantage: Rethinking Modern Talent Strategy 

In recent years, flexibility and remote work have dominated talent acquisition headlines. Yet, fast growing segment of the workforce—often overlooked—prefers the structure, collaboration, and community of traditional office-based roles. These individuals thrive on face-to-face interaction, a clearer divide between work and home life, and the energy that a shared workspace can bring. 

CYS: Anchoring Culture in the Office 

At CYS, talent acquisition is not a numbers game—it's a long-term investment in people. We recognise that for our business to deliver consistent, high-trust financial services to partners across the globe, our internal operations must be equally resilient, collaborative, and cohesive. This is where the office-based working model becomes a strategic differentiator. 

We have witnessed firsthand how attracting talent that wants to be in the office fosters faster learning curves, stronger mentorship dynamics, and more spontaneous innovation. New joiners are onboarded into a vibrant work culture, surrounded by experienced peers who lead not just with emails, but with presence. 

Moreover, the office becomes a live ecosystem where departments don’t just coexist—they co-create. In a high-stakes, fast-paced environment like global payments, this proximity helps us solve complex challenges faster, maintain compliance rigorously, and build trust through human connection—internally and externally. 

Commitment Beyond Hiring: Retaining the Right Fit 

Attracting the right talent is only half the story. At CYS, retention is built on clarity, growth, and belonging. We understand that office-based employees want more than just a desk—they seek purpose, progression, and a professional community. That’s why we continue to invest in: 

• In-person training programmes and mentorships 

• Recognition of achievements, not just through KPIs but through daily interactions 

• A workplace culture that values loyalty, discipline, and mutual respect 

Leading by Example in a Changing World 

While the global trend may lean toward hybrid and remote-first workplaces, CYS takes a differentiated stance: one that proudly supports and promotes office-based work for those who find it more fulfilling and productive. We don’t resist change—we adapt intelligently. And in doing so, we ensure that our clients and partners benefit from a workforce that is united, visible, and aligned—a crucial advantage in financial services where trust and speed are non-negotiable. 

At CYS, we’re proud to create a workplace where those who value the office experience feel not just welcome—but valued and empowered.