The Impact of Onboarding & Orientation at CYS

A Report by CYS Global Remit Human Resource Management Unit      

In the fast-paced world of cross-border payments and financial partnerships, precision, speed, and trust are paramount. What truly sets a great organization apart is how it welcomes its people. 

At CYS, onboarding and orientation are not mere administrative tasks—they mark the start of a meaningful journey. It's where values are shared, relationships are built, and new colleagues are equipped with the necessary tools and mindset. We view onboarding as a crucial first impression, reflecting our commitment to both people and purpose. 

The Essence of Onboarding & Orientation 

Whereas traditional orientation was often viewed as a single-day event, leading organizations now embrace onboarding as a strategic process extending over weeks or even months. This process involves learning, mentorship, and cultural immersion to align new team members with the company’s mission. 

Why is it important? 

• Faster Integration: A robust onboarding program helps new hires reach productivity more quickly. 
  

• Stronger Engagement: When individuals feel welcomed, informed, and valued, their sense of belonging deepens. 
  

• Higher Retention: Employees with structured onboarding experiences are more likely to remain with the company. 
  

At CYS: More Than an Introduction 

From their first day, new hires at CYS are introduced not only to their roles but to our legacy, clients, and values. Our HRM Unit has crafted a comprehensive, multi-phase program that includes: 

• Pre-Onboarding Touchpoints: Before the first day, new hires submit necessary documents to HRM, which coordinates preparations to ensure a seamless welcome. 
  

• First Week Immersion: New hires delve into regulatory frameworks and cross-border payment mechanisms, gaining an in-depth understanding of the CYS world. 
  

• Mentorship & Buddy Systems: Each new hire is paired with an experienced colleague who offers technical and cultural guidance. 
  

• Continuous Feedback Loop: Regular check-ins, feedback surveys, and HRM support ensure that all questions are addressed. 

This personalized process applies to everyone—from operations to compliance, from front-line staff to back-end support—recognizing that each role is vital within our global network. 

The CYS Spirit: Welcoming with Purpose 

At CYS, we prioritize a “People First” approach in our onboarding, viewing each new hire as a long-term partner in connecting financial institutions, businesses, and individuals worldwide. This spirit is consistent whether welcoming new team members in Singapore or client success executives globally. 

A Culture That Begins from Day One 

At CYS, onboarding is not just a task—it’s a promise. It’s a commitment that everyone who joins us is not only welcomed but empowered to succeed. 

Here’s to strong beginnings and the journeys they open.