Your Voice Drives Our Service (2) – Spotlight on Our Customer Milestones

A Report by CYS Global Remit Customer Success Management Team

Introduction 

In the business world, customers form the core of every successful enterprise. They are not only the source of revenue but also the reason a company continues to grow and evolve. Convincing a client to choose your services is already an achievement—but earning their continued trust and loyalty is what truly defines success.  At CYS Global Remit, many of our clients have placed their trust in us for 10, 20, and even 30 years. In this second edition of Your Voice Drives Our Service, we celebrate our customers’ milestones and the long-term partnerships that define who we are. 

Customer Spotlight: Yi Hu Fish Farm’s Experience 

Delivering quality service and building lasting relationships have always been at the heart of our mission. We are grateful to our clients who have stayed with us for decades. Recently, we spoke with Mr. Alvin Yap, co-founder of Qian Hu Corporation – Yi Hu Fish Farm (accessories division), a pioneer in the ornamental fish industry with a legacy dating back to 1988. 

Yi Hu Fish Farm began their partnership with CYS Global Remit in 2014, entrusting us with all their remittance needs to overseas suppliers and subsidiaries for over 10 years.

Why Yi Hu Stays with CYS 

When asked why Yi Hu continues to rely on CYS, Mr. Alvin shared two main reasons: 

• Responsible and Responsive - "When things happen, they are very responsible and responsive, they will come out and solve the problem in a nice and amicable way, that’s why we love CYS." 

In today’s technology-driven world, many financial institutions depend heavily on customer service officers with limited client knowledge or automated bots that fail to understand complex issues. Such systems often lead to delayed or unresolved concerns. At CYS, our human touch ensures that every issue is attended to promptly and professionally. 

• In Sync with CYS Values - "I always value that, that if the company take good care of the workers, they will definitely take good care of the customer." 

It’s rare today to find companies that genuinely care for their employees—and employees who, in turn, serve clients with genuine dedication. At CYS, our leadership has always emphasized nurturing our team so they can deliver exceptional service from the heart.

Celebrating Our Customer Milestones 

Every milestone achieved by our customers reflects our shared journey and growth together. Over the decades, we’ve had the privilege to support businesses at every stage—from their first international transaction to their expansion into new markets. 

Yi Hu Fish Farm’s 10-year journey with us is one of many stories that remind us why we do what we do. Each client who continues to work with CYS over the years is not just a customer, but a valued partner whose trust fuels our commitment to excellence. 

At CYS, we believe milestones aren’t measured only by numbers—they’re measured by relationships built on reliability, consistency, and mutual respect. Whether it’s a decade-long partnership or a first successful transfer, every achievement our clients celebrate becomes part of our own success story. 

Thanks, and Our Ongoing Promise 

We sincerely thank Mr. Alvin Yap and the Yi Hu team for sharing their journey with us. Their trust and feedback inspire us to continually improve and deliver even greater value. 

"Your Voice Drives Our Service" isn’t just a slogan—it’s a core part of how we operate. We listen, learn, and act on our clients’ voices to help them succeed. 

Conclusion 

Yi Hu Fish Farm’s story exemplifies how CYS builds lasting partnerships through service excellence and care. As we continue expanding our services, customer feedback remains the compass guiding our growth. 

For businesses seeking a financial partner that values fair pricing, attentive service, and genuine relationships, CYS Global Remit stands ready to walk with you—today, tomorrow, and for decades to come. 

We’re listening to your voice—and working to serve you better, every step of the way.

Check out the whole video here: https://www.youtube.com/watch?v=qWT7BfAASjg and stay tuned for more!